Global Head - Client Experience & Operational Excellence, VP III
Job Description
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- Define and execute the operational excellence strategy across Client Experience Business Services \n
- Establish and manage a global function focused on enterprise metrics, incident management, risk & controls, and process optimization \n
- Drive the future‑state vision, performance expectations, and operating model alignment \n
- Define operational metrics across client implementation, shareholder services, client billing, and client reporting \n
- Support OKR definition, tracking, and reporting, ensuring alignment between strategy, execution, and outcomes \n
- Act as a thought leader on best practices for operational processes and controls, leveraging modern technology and AI \n
- Implement tools and scalable solutions that reduce manual work and enhance operational resilience \n
- Prioritize initiatives to balance impact, risk, effort, and dependencies, maximizing business value \n
- Partner with the Global Head of Client Experience Products to establish and scale the Operational Excellence team \n
- Lead management, staffing, and development of a high‑performing global team \n
- Provide coaching and development to team members aligned with evolving business needs \n
- Ensure risk and controls are well‑documented, globally consistent, and scalable across regions and functions \n
- Define and track key risk and performance metrics to drive transparency, accountability, and continuous improvement \n
- Collaborate with stakeholders across business, technology, and operations to ensure alignment with performance, scalability, and compliance requirements \n
- Build strong partnerships across the Client Experience organization and control functions \n
- Serve as a culture champion, promoting innovation, accountability, and continuous improvement \n
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- 10+ years of relevant experience, including 8+ years in investment operations and/or business controls \n
- Deep understanding of asset management operations, including front-to-back workflows and systems \n
- Strategic thinking with a strong focus on transformation, innovation, and client outcomes \n
- Demonstrated leadership experience managing global teams and complex cross‑functional initiatives \n
- Strong knowledge of risk management, controls, and regulatory requirements \n
- Proven ability to define and implement operational metrics and performance frameworks \n
- Experience leveraging AI and modern technology to drive operational efficiency \n
- Strong stakeholder management, communication, and influencing skills \n
- Proficiency in Microsoft Excel, PowerPoint, and Copilot \n
- Bachelor’s degree required; advanced degree preferred. \n
Job Overview
ID:
2569460
Date Posted:
Posted 6 hours ago
Expiration Date:
12/08/2026
Location:
Greater London
Salary:
Competitive