Despatch Coordinator/Office Administrator

£25,000 per annum 

Job description

This is a full-time position, working 5 days (Mon-Fri) in the office.

The role is a junior position, and you will expect to be working 37.5 hours a week.

We are a leading promotional merchandise company designing and supplying corporate promotional products. We have offices in the North Finchley area of North London area.

We enjoy long-standing relationships with trade clients throughout the UK.

We are an ISO9001 (Quality) certificated company.

We are looking for a Despatch Coordinator/Office Administrator to work within our small, diverse head office. The position requires good all round office skills, an organised and methodical manner and good communication skills. The successful candidate will show initiative and be a good team player, who is able to adapt to a wide range of situations and provide administrative support to a small team.

Tasks will include

• Despatch and post room duties
• Sorting, lifting, and packing consignments of packages
• Tracking shipments from far east factories
• Processing and checking despatch sheets, email invoices and packing lists from suppliers
• Ensuring all orders are on schedule
• Chasing suppliers regarding overdue orders

·      Arranging DHL/FedEx pick-ups in UK

·      Dealing with the overnight couriers directly, if the goods cannot be delivered for some reason and arranging re-delivery

·      Shipping goods out to the UK and Europe.

• Preparing despatch notes & labels
• Liaising with factories and shippers at all stages
• Emailing customers with tracking numbers
• Dealing with Mail/Post including opening, posting and franking mail
• Answering telephone calls
• Supporting the Production and Sales team with complete back up when required
• Organising customer quotes and liaising with factories.
• Archiving the orders into files
• Providing general administrative support to other members of team in a small office
• Ensuring a high quality of service is always maintained.

Skills and competencies required

·      Good attention to detail/Multi-tasking

·      Ability to prioritise and schedule a busy workload

·      Good telephone manner

·      Communication skills (both verbal and written)

·      Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.

·      Customer focused 

·      Ability to communicate effectively with clients & 3rd parties

·      IT literate 

·      Time Management, working to fixed deadlines

·      Professionalism and Punctuality

·      Ability to lift, sort and pack consignments of packages.

The Job Description is not definitive and is subject to revision in the light of developing services and in consultation with the post holder.